MISSION-CRITICAL TECHNOLOGY GOVERNANCE
When the technology cannot fail, you need a partner who has already done the work.
Independent. Practitioner-led. Vendor-neutral.
Sentinel Solutions Group is the firm public safety, government, and mission-critical agencies engage when the program has to hold up before a council, an inspector general, or the worst day on the operations floor.
The Work Has Changed
The hard part was never buying the system. It is governing it, defending it to the public, and proving it worked.
For two decades we stood on the dispatch floors and sat in the year-five budget meetings. We watched agencies get sold systems, then left alone with them. The firms that sell the platforms leave at cutover. That is exactly where the real work begins. Governing the program. Defending it to a community that did not ask for it. Proving it delivered what was promised. That is the work. That is where Sentinel lives.
Justin Scott and Jason FloydFounders, Sentinel Solutions Group
Everything we do. One model. One accountable firm.
Assessment to funding, selection to configuration, deployment to change, sustainment to governance. Eight stations, two benches, one standard of documentation. See the whole firm on one screen.
What We’re Watching Now
The work moves fast. So do we. A rotating look at the issues shaping public safety technology right now, and where an independent voice changes the outcome.
The Hardest Mile
Canada's NG9-1-1 networks are built. Its agencies are not across. With legacy decommissioning set for March 31, 2027 and only a fraction of 242 PSAPs live, the last mile is organizational, and it is walkable.
Read the insight →The Governance Vacuum
More than eighty cities have canceled camera network contracts since late 2024. The technology is not the scandal. Sentinel's newest focus area builds the policy, transparency, and independent audits that let communities keep both the capability and the trust.
Read the insight →
Founders Justin Scott & Jason Floyd
Built specifically for the agencies doing the hardest work.
Sentinel was founded by practitioners who came up inside the work they now consult on. We have answered 911 calls, run regional communications centers, instructed active-shooter courses for telecommunicators, engineered the P25 networks our customers depend on, and led nationally-watched public safety software deployments at LAPD scale.
We are not generic managed service providers. We are not vendors. We are not lawyers who have never run a system. We are practitioners with operational and engineering depth across the disciplines we govern, and we bring all of it under one accountable firm.
No referral fees. No commissions. No kickbacks. Our loyalty runs to the mission of the agency we work for, and nowhere else.
What we believe. What we live by.
Five values that shape every recommendation, every engagement, and every artifact Sentinel produces.
Every recommendation we make is defensible in front of a city council, a board, or an inspector general, because we have no financial reason to recommend anything but what is right for your mission.
Built by people who have done the job. Our founders worked dispatch, ran communications centers, instructed active-shooter courses, engineered P25 networks, and led nationally-watched modernizations.
Four signature practices, refined on the LAPD Records Management modernization and every program since. SDF, SRM, SDB, and SVA. Earned. Documented. Applied identically to every client.
We do not write reports and leave. Strategic Governance, Managed Technology, Professional Services, and Specialized Services, under one accountable firm, staffed by the same team, held to the same standard.
Cutting-edge. Never bleeding-edge. We embrace AI, analytics, cloud, and next-generation interoperability, and we know exactly when they are ready for your environment and when they are not.
Four Capability Tracks. One firm. One standard.
We govern the program. We never sell the platforms.
Agencies do not always need the same thing from a partner. Some need strategic cover. Some need operational stewardship. Some need specialized expertise for a specific decision. Sentinel delivers all four, under one accountable firm, guided by one methodology, measured against one standard.
Strategic Governance & Oversight
Independent leadership for your most critical technology decisions.
Vendor evaluation, contract oversight, program audits, executive advisory, interim CTO and CIO services, and risk and compliance alignment. Delivered as a monthly retained engagement or scoped project, with senior practitioner access and council-defensible reporting throughout.
Explore Strategic Governance →Managed Technology Services
End-to-end operations for the technology your agency cannot afford to lose.
Infrastructure modernization and managed cloud, cybersecurity and CJIS compliance operations, mission-critical application operations, and continuity and disaster recovery. Operated by practitioners who have run the floors they now support.
Explore Managed Technology →Professional Services
Expert execution, deployed on your terms.
Technology risk assessments, project and deployment services run on the Sentinel Delivery Framework, strategic planning and roadmap development, compliance and audit readiness, incident response and recovery. Scope-defined. Boundary-respected. Delivered against documented success criteria.
Explore Professional Services →Specialized Services
Embedded expertise. Operational presence. Ongoing oversight.
CAD, RMS, JMS, and ePCR administration. Quality assurance and liability review programs. Staffing optimization and schedule engineering. Specialized training and certification tracks. Logging recorder administration and compliance. The work that keeps mission-critical systems operational, not just installed.
Explore Specialized Services →When the technology cannot fail, we run it.
Managed Technology Services is how Sentinel operates the systems your agency cannot afford to lose. Built by practitioners who have run dispatch floors, EOC technology stacks, and clinical IT environments. Operated to the same standard the founders held themselves to inside the work.
Modernized infrastructure and managed cloud environments built for the operational tempo of public safety and government work.
Security operations and compliance programs that hold up to CJIS, HIPAA, and the audit cycles your agency lives under.
Around-the-clock operations for CAD, RMS, JMS, ePCR, EHR, and the application stack that cannot go down.
Continuity planning, disaster recovery, and the structured response to the day your primary systems fail.
Embedded expertise. Operational presence. Ongoing oversight.
Specialized Services is the work that keeps mission-critical systems operational, not just installed. Embedded administrators. Recurring quality assurance. Specialized training. The capabilities most agencies cannot justify hiring full-time.
System Administration
CAD, RMS, JMS, and ePCR administration kept current to your operational reality, your reporting standards, and your audit cycles. Embedded inside the workflow, not bolted on top of it.
Quality Assurance Programs
Recurring QA, liability review, and post-incident analysis built around defensibility, not just compliance. The work that holds up the day a documentation gap becomes a court question.
Specialized Training
Certification tracks built by practitioners. Operational artifacts produced, not just continuing-education credits earned. Training that leaves a mark on how the floor actually runs.
Five stages. Thirteen phases. One discipline.
While the phases move, Sentinel stays.
Most firms own one slice of the journey. Sentinel owns the whole engagement, from the first needs analysis conversation to the customer-success quarterly review five years later.
Before you buy anything.
- Needs Analysis
- Internal Business Review
- RFI / RFP Authorship
We know the vendor game.
- Vendor Selection
- Procurement
- Contracting & T&Cs
Between the ink and the go-live.
- Pre-Deployment
- Deployment
- End-User Training
The 72 hours that define it.
- Go-Live Readiness
- Go-Live
- Post Go-Live Stabilization
After the spotlight fades.
- Customer Success
- Ongoing Optimization
- Expansion & Evolution
Four proprietary methodologies. Used on every engagement we accept.
Refined on the LAPD Records Management modernization and every program since. Two taught at Sentinel Institute as certification tracks. Two practitioner-delivered only. All four trademarked. All four ours.
Sentinel Delivery Framework
SDFPublic-sector program management.
PMI-disciplined delivery structured for public-sector visibility, audit defensibility, and multi-administration continuity. Milestone governance, risk registries, vendor accountability structures, decision logs, and the executive reporting cadence that keeps programs defensible before council, audit, and legal review.
Used on every deployment. Taught at Sentinel Institute as a certification track.
Sentinel Readiness Method
SRMPublic-sector organizational change management.
The discipline of moving people through technology change in environments where the cost of failure is operational, political, and personal. Stakeholder mapping, readiness assessments, communications cadence, training design, and post-implementation reinforcement built for the floors that have to keep running while the change happens.
Used on every rollout. Taught at Sentinel Institute as a certification track.
Sentinel Deployment Blueprint
SDBConfiguration authority on the agency's side of the table.
Sentinel sits inside the configuration process as the agency's authority, ensuring every decision traces back to a documented intent and that no vendor configures around the agency's interests. Used on strategic deployments where the configuration choices made before go-live determine the value extracted for the next decade.
Practitioner-delivered only. Never offered as training.
Sentinel Value Assurance
SVAPost-deployment outcome governance.
SVA exists for the year-five conversation. When the vendor's marketing has faded, the technology is in production, and the agency needs to know whether the investment is delivering what was promised. Independent measurement of realized value, documented vendor accountability, and structured recourse when outcomes fall short.
Sentinel documents. We do not litigate. Findings advisory and non-binding by design.
Five verticals. Built for the agencies inside the work.
Each vertical carries discipline pages built specifically for the operational reality of that environment, not a generic translation from corporate IT.
Public Safety
Police, Fire, EMS, 911, EOC. The home discipline where downtime is operationally existential.
Healthcare
Hospitals, EDs, behavioral health, public health, and the clinical IT environments where uptime and HIPAA are inseparable.
Government & Utilities
State agencies, local government, tribal governments, public utilities, courts. The agencies whose decisions ripple across communities.
Education
K-12 districts, higher education, campus safety, student data privacy and FERPA compliance. Bell-to-bell environments that have to hold every day.
Defense & Military
Command centers, mission coordination, installation public safety, base operations. Programs structured for political visibility and audit defensibility.
Four ways to stay engaged. One firm. One standard.
Subscription Services and Managed Technology are how Sentinel stays accountable to your program after the initial engagement closes. Recurring. Lasting. Sized to the maturity of your work.
Sentinel Sustain
The Managed Technology subscription.
Operates the technology your agency cannot afford to lose. Infrastructure, security operations, mission-critical application uptime, continuity, and recovery. Practitioner-staffed.
Explore Sustain →Sentinel Guardian
Retained Governance and Advisory.
Continuous executive-level oversight, vendor accountability, and procurement readiness on retainer. Senior practitioner access for the decisions that come up between formal engagements.
Explore Guardian →Sentinel Institute Membership
The training subscription.
Access to Sentinel Institute curriculum, certification tracks, and annual renewal cadence. Eight schools. Practitioner-built courses that produce operational artifacts, not just CE credits.
Explore Institute Membership →Sentinel Standard Access
The low-touch tier.
Templates, tools, office hours, and methodology access for agencies that want the Sentinel Standard but do not yet need full advisory engagement. The on-ramp.
Explore Standard Access →Other ways to start. Sized to the work.
Not every engagement begins as a subscription. These are the project-based ways to bring Sentinel in for a defined outcome, scoped and priced against measurable deliverables.
Discovery Assessment
A focused engagement to baseline your current state and surface the highest-impact opportunities. Stakeholder interviews, technical and contractual review, and a written report with prioritized findings.
Best fit: agencies considering a major program decision or preparing for procurement.
Project-Based Engagement
A defined-outcome engagement for a specific challenge: vendor selection, contract negotiation, infrastructure migration, governance overhaul, or program turnaround. Scoped, priced, and managed against clear deliverables and measurable success criteria.
Best fit: agencies with a clearly defined initiative and a fixed window.
Retained Advisory
Sentinel as a trusted advisor on call. A senior advisor is dedicated to your account, available for executive guidance, vendor escalations, board prep, and strategic decisions as they emerge.
Best fit: agencies with continuous oversight needs not yet sized to a Subscription tier.
Practitioner-built training. Operational artifacts produced.
Training that leaves a mark.
Eight schools. Three delivery tiers. Built by the same practitioners who deliver our engagements. Every course produces operational artifacts: readiness assessments, role-based training matrices, RAID logs, decision trees, governance checklists. Not just continuing-education credits.
Explore Sentinel Institute →
Differentiation that holds up under scrutiny.
Four reasons agencies engage Sentinel and stay engaged. Each one structurally different from what most consulting firms offer.
Independent by Design
Sentinel sells governance and expertise, never vendor products. No referral fees, no commissions, no kickbacks. Our recommendations serve the agency's mission, not a sales quota.
Public Safety Native
Our founders built their careers inside public safety operations and inside the largest mission-critical technology programs in the country. We do not translate the mission. We have lived it.
Governance, Not Just Tickets
Most providers close tickets. Sentinel closes risks. Every issue is owned, tracked, and resolved through a structured accountability model that produces a defensible record.
Senior Expertise, Direct Access
When you engage Sentinel, you work directly with the partners and senior practitioners. Not a help-desk queue. Decades of experience, accessible by name.
The LAPD Records Management modernization.
The origin program. The credibility anchor. The work that became Sentinel.
One of the largest and most politically visible public safety software programs in the nation's history. The migration of LAPD from manual records to a modern RMS, the UCR-to-NIBRS transition, and the addition of a Jail Management System tied into the citywide CAD/RMS ecosystem. Visibility ran from the dispatch floor to the Chief of Police, the Mayor's office, and the Motorola Solutions CEO.
Read the Full Story →IACP recognition as one of the single largest accomplishments for any law enforcement agency to date.
The Program Management discipline used became the foundation of SDF. The Change Management discipline became the foundation of SRM.
Components of both methodologies remain in active use at LAPD and Motorola today.
Why we built Sentinel.
In their own words. Two practitioners who came up inside the work, on what the firm exists to do.
"I spent more than two decades inside public safety operations watching agencies wrestle with technology programs that were built for vendors, not for the missions they were meant to serve. The agencies I worked alongside deserved a partner who would tell them the truth, even when that truth was uncomfortable. Sentinel exists to be that partner. We work for the people behind the radios and the screens, not the companies selling them."
Healthcare ER coordinator turned regional 911 director, turned LAPD program lead, turned Motorola Solutions practice principal. The operational side of every methodology Sentinel runs traces back to work Justin led inside the agencies and inside the largest deployments in the country.
"Mission-critical technology fails for predictable reasons: unclear governance, vendor relationships that go unmanaged, and decisions made without independent technical guidance. Every agency we have served has been operating in environments where the cost of failure is measured in lives and public trust. They need partners who treat that weight seriously. That is the standard Sentinel was founded on, and it is the standard we intend to hold ourselves to on every engagement."
Principal Systems Engineer on the largest P25 and consolidated CAD deployments in the United States, including systems supporting agencies serving tens of millions of residents. The engineering depth behind every methodology Sentinel runs traces back to work Jason led at the network and architecture layer.
Backed by 200+ years of combined advisory bench experience. Sitting fire chiefs. Former law enforcement executives. P25 specialists. Jail and corrections experts. Government procurement attorneys. Mission-critical software practitioners. Hand-picked from Justin and Jason's careers.
How exposed is your technology program?
The Sentinel Public Safety Technology Risk and Governance Self-Assessment surfaces the operational, contractual, and governance gaps most agencies do not see until they become incidents. Confidential. No sales follow-up unless you request it.
Honest answers to the questions agencies ask.
No marketing fluff. Direct answers to the questions that come up in every first conversation.
How is Sentinel different from a typical IT consultancy or MSP?
Sentinel is a practitioner firm with no resale margin, no referral fees, and no commissions. We govern the program and never sell the platforms. Our methodology was forged on the LAPD Records Management modernization, not borrowed from a generic framework.
Do you sell software or take vendor commissions?
No. No referral fees. No commissions. No kickbacks. Our loyalty runs to the agency we work for, and nowhere else. Every recommendation we make is defensible in front of a council, a board, or an inspector general.
What size agencies does Sentinel work with?
From small municipal departments to nationally-watched programs. Pricing scales to the size and complexity of your environment, and we will tell you honestly if your need is better served elsewhere.
How fast can we get started?
A first conversation takes 30 minutes. A Discovery Assessment can be scoped within a week. A Subscription tier can be active inside a month. The right entry depends on the maturity of your program and the urgency of the work.
Ready to bring structure to your mission-critical technology?
Cutting-edge. Never bleeding-edge.
A thirty-minute conversation about your program, your timing, and what is actually going to get used. Then we will recommend an engagement, a subscription, or no action at all. Whatever your agency actually needs.